Charges depend on the products and services you have and fall under one of five categories.
Regular charges – on-going services you receive like your phone lines, broadband, and mobiles. These are charged for in advance of the coming billing period.
Usage charges – calls you make, text messages you send, or data you use. Go to Previous bills in My Account for a full breakdown of your calls.
Adjustments – anything we’ve changed on your bill to correct an error we made, or because you’ve given us new information.
Discounts – money you’re saving as part of a package deal or offer.
One-off charges connecting your services, repairs, late payment, or reconnection (covered in detail below). These include any credits we make to your account.
These accordions explain the charges that you’re most likely to see on your bill and why.